Contact Us
Contact Us
We’re Happy to Help
At Briluvia, we want every part of your furniture shopping experience to feel simple, comfortable, and supported.
Whether you have a question about one of our furniture products, need assistance with an existing order, or would like more information about Briluvia, our Customer Care team is here to help.
We understand that choosing furniture for your home involves important decisions about design, materials, dimensions, functionality, and comfort.
Our goal is to provide clear information and helpful support so you can shop with greater confidence and find furniture that fits your home and everyday living needs.
Customer Care
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
We aim to respond to all customer enquiries as quickly as reasonably possible.
Please note that response times may be longer during weekends, public holidays, promotional periods, product launches, or times of unusually high enquiry volume.
We appreciate your patience and understanding while our team reviews your request.
Order Enquiries
If you are contacting us about an existing order, please include the following information in your message:
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Your full name
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Your order number
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The email address used when placing your order
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A brief description of your question or concern
Providing these details helps our Customer Care team identify your order and assist you more efficiently.
We can assist with general order enquiries, product information, shipment updates, and questions about the ordering process.
If your enquiry relates to a furniture product with multiple sizes, colors, finishes, or configurations, please include the relevant product details whenever possible.
For questions about shipping or delivery, please also provide any available tracking information.
Returns & Refunds
If you would like to request a return or have a question about a refund, please review our Return & Refund Policy before contacting Customer Care.
Eligible furniture and home furnishing products may generally be returned within 30 calendar days after delivery, subject to the requirements outlined in our Return & Refund Policy and applicable law.
Certain furniture products may not qualify for preference-based returns after they have been assembled, installed, used, damaged, modified, or are no longer in their original condition.
These restrictions do not limit any return, refund, replacement, or other remedy required under applicable consumer-protection laws.
Please contact our Customer Care team before sending any product back to us.
Returns sent without prior authorization or return instructions may not be accepted or processed, except where applicable law provides otherwise.
Furniture products may require special packaging or shipping arrangements depending on their size, weight, and construction.
Our team will provide the appropriate return destination and instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
We want your furniture to arrive in the expected condition and match the product you ordered.
If your order arrives damaged, defective, incomplete, or contains a product different from what you ordered, please contact us as soon as possible.
When contacting us, please include:
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Your order number
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The name of the affected product
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A brief description of the issue
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Clear photographs of the product
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Photographs showing any damaged or defective components
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Photographs of the packaging, where relevant
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Details of any missing parts or assembly hardware, where applicable
We recommend inspecting your furniture and its components before beginning assembly or discarding the original packaging.
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
Depending on the circumstances, available resolutions may include replacement parts, a replacement product, a refund, or another remedy required by applicable law.
We aim to handle product-related concerns fairly and provide helpful assistance throughout the process.
Product Questions
If you have questions about an Briluvia product, including its features, materials, dimensions, colors, finishes, assembly requirements, care instructions, or other product information, please feel free to contact us before placing your order.
We understand that selecting furniture often requires careful consideration of your available space, existing furnishings, and everyday needs.
Our Customer Care team can help you better understand available product information, including:
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Furniture dimensions and measurements
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Materials and surface finishes
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Available colors and design variations
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Product features and functionality
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Assembly and installation requirements
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Recommended usage
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Care and maintenance instructions
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General product specifications
We encourage customers to review product dimensions carefully and measure their available space before purchasing larger furniture items.
If you are unsure whether a particular table, storage unit, or other furniture piece is suitable for your room, please contact us with your questions.
We are happy to help you make a more informed choice for your living space.
Shipping & Delivery Enquiries
If you have questions about shipping, estimated delivery times, order tracking, or delivery arrangements, our Customer Care team is available to assist.
Furniture products may have different packaging and transportation requirements depending on their size, weight, and construction.
Some orders may be shipped in multiple packages, and separate packages may arrive at different times.
For shipping-related enquiries, please include:
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Your order number
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Your full name
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The email address associated with your order
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Any available tracking information
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A brief description of your delivery question
For additional details, please refer to our Shipping & Delivery Policy.
Business & Partnership Enquiries
For business opportunities, professional partnerships, interior design collaborations, creator partnerships, influencer enquiries, or other business-related matters, please contact us at:
Please include a brief introduction and relevant details about your enquiry so our team can review your request appropriately.
We welcome professional enquiries that align with our focus on thoughtful furniture design, practical home furnishings, and comfortable everyday living.
Company Information
Brand Name
Briluvia
Company Name
CHENZHISHAN INC
Registered Address
1036 Ogden St
Denver, CO 80218
United States
Website
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Thank you for choosing Briluvia.
We appreciate your trust and look forward to helping you create a home that feels more comfortable, functional, and thoughtfully designed.
Whether you are furnishing a new space, refreshing an existing room, or looking for a practical piece to complement your home, we are here to support you throughout your shopping experience.
Briluvia— Thoughtful Furniture, Better Everyday Living.
Make Room for What Matters.