Frequently Asked Questions

Everything you need to know about shopping with Briluvia.

At Briluvia, we believe finding the right furniture for your home should be simple, convenient, and enjoyable.

Whether you have questions about placing an order, choosing furniture, arranging delivery, or caring for your products, we are here to help you make informed decisions and enjoy a smoother shopping experience.

Orders

How do I know if my order was placed successfully?

After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.

This confirmation will generally include your order number and relevant purchase details.

If you do not see the confirmation email, please check your spam or junk folder.

If you still cannot find it, contact us at:

Email: support@briluvia.com

Can I change or cancel my order?

We begin processing orders as soon as reasonably possible after they are placed.

If you need to request a change or cancellation, please contact us as soon as possible at:

Email: support@briluvia.com

We will make reasonable efforts to accommodate your request. However, once an order has entered the fulfillment process or has been handed over to the shipping carrier, changes or cancellations may no longer be possible.

For furniture orders, please carefully review your selected size, color, finish, and product variation before completing your purchase.

If your order cannot be cancelled, you may be eligible to request a return after delivery in accordance with our Return & Refund Policy.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at:

Email: support@briluvia.com

If your order has not yet entered the fulfillment or shipping process, we may be able to update the shipping address.

Once an order has been processed or transferred to the carrier, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing complete and accurate shipping information during checkout.

For larger furniture products, we also recommend ensuring that your delivery address is accessible for receiving the shipment.

Shipping & Delivery

When will my order arrive?

Most orders are processed within 24 hours after they are placed and payment has been confirmed.

Estimated standard delivery times for the United States, Canada, and Australia are 8–11 business days after dispatch.

Order processing time is separate from the estimated shipping transit time.

Delivery times are estimates and may be affected by customs procedures, carrier delays, weather, local delivery conditions, transportation disruptions, furniture handling requirements, or other circumstances outside our reasonable control.

For other available destinations, shipping options, charges, and estimated delivery times will be displayed at checkout before payment is completed.

Please refer to our Shipping & Delivery Policy for additional information.

How much does shipping cost?

For eligible orders:

• Orders over US$39.99 qualify for free standard shipping.

• Orders of US$39.99 or less are charged US$5.99 for standard shipping.

Any applicable shipping charges will be displayed at checkout before payment is completed.

Furniture products may have different packaging or handling requirements depending on their dimensions and weight.

Any additional delivery charges applicable to your order will be disclosed before purchase.

How can I track my order?

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking availability depends on the shipping method and carrier used.

Tracking information may take some time to become active after your shipment has been dispatched.

Some furniture orders may be shipped in multiple packages, and separate tracking numbers may be provided where applicable.

Why has my tracking information not updated?

Carrier tracking systems may not update continuously.

Your package may still be moving through the delivery network even when no new tracking event appears.

Tracking updates may occasionally be delayed during transportation, customs processing, or transfers between logistics providers.

If your tracking information has not changed for an extended period or you believe there may be a delivery issue, please contact:

Email: support@briluvia.com

Please include your order number and tracking information so our Customer Care team can assist you.

Will my furniture arrive in multiple packages?

Some furniture products may be shipped in more than one package depending on their size, structure, and packaging requirements.

For example, furniture components such as tabletops, support frames, legs, or assembly hardware may be packaged separately.

If your order is shipped in multiple packages, the packages may arrive on different dates.

Please review any available tracking numbers and shipping notifications before reporting a missing package.

If you believe an essential component is missing, please contact:

Email: support@briluvia.com

My tracking says delivered, but I cannot find my package. What should I do?

If your shipment is marked as delivered but you cannot locate it, please check:

• Around your delivery location

• With members of your household

• With neighbors, where appropriate

• With your building reception, front desk, management, or mailroom

• Any designated delivery or receiving area

• Any delivery photograph or notification provided by the carrier

For larger furniture shipments, please also check whether the carrier has left the package in a designated building receiving area.

If you are still unable to locate the package, contact us at:

Email: support@briluvia.com

We will review the available shipping and tracking information and assist you with the appropriate next steps.

Returns & Refunds

Can I return my order?

Eligible furniture and home furnishing products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For preference-based returns, products should generally be unused, unassembled where applicable, in their original condition, and complete with the original packaging, components, and accessories.

Furniture that has been used, assembled, installed, damaged, altered, or is no longer in its original condition may not be eligible for a preference-based return.

These restrictions do not limit any legal rights or remedies relating to defective, damaged, incorrect, or nonconforming products.

Please contact our Customer Care team before sending any product back.

Email: support@briluvia.com

Our team will provide return instructions and the appropriate return destination after reviewing your request.

Who pays for return shipping?

If the return is caused by a product that is damaged, defective, incorrect, or by an error attributable to Briluviaor our fulfillment process, Briluvia will cover reasonable return shipping costs where a return is required.

For eligible returns based on personal preference, change of mind, ordering the wrong size, or similar customer reasons, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Furniture return shipping costs may vary depending on the size, weight, packaging requirements, and return destination.

Please contact Customer Care before arranging a return shipment.

What should I do if my furniture arrives damaged or defective?

Please contact:

Email: support@briluvia.com

Please include:

• Your order number

• A short description of the issue

• Clear photographs of the furniture

• Photographs of any damaged or defective components

• Photographs of the packaging, where relevant

• Information about missing or damaged assembly hardware, if applicable

We recommend inspecting your furniture before assembly and retaining the packaging until you have confirmed that the product and components are in the expected condition.

If the furniture appears structurally damaged or unsafe, please do not assemble or use it.

Our Customer Care team will review the information and provide the appropriate next steps.

Depending on the circumstances, available solutions may include replacement components, a replacement product, a refund, or another remedy required by applicable law.

What if I received the wrong product?

Please contact us at:

Email: support@briluvia.com

Provide your order number and clear photographs showing the item you received.

If the product differs from your selected size, color, finish, or design variation, please include the relevant order details.

If the incorrect item was sent because of an error attributable to Briluvia or our fulfillment process, we will work with you toward an appropriate resolution and cover reasonable return shipping costs where a return is required.

How will I receive an approved refund?

Approved refunds are returned to the original payment method used for the purchase.

After we receive and inspect an eligible returned item and approve the refund, Briluvia will initiate the refund within 5–10 business days.

After the refund has been initiated, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If you have questions about your refund status, please contact Customer Care with your order number.

Products

Are product appearance, performance, or results guaranteed?

Furniture and home furnishing products may vary in appearance or performance depending on the specific product, materials, intended use, assembly, weight distribution, maintenance, lighting conditions, display settings, and other circumstances.

Product descriptions, photographs, demonstrations, customer experiences, and reviews should not be interpreted as guarantees of identical appearance or performance in every home environment.

Natural materials may also display variations in color, texture, and grain.

We make reasonable efforts to describe our furniture accurately and provide useful product specifications.

Nothing in this answer limits any applicable legal rights regarding product quality, safety, conformity, or warranties.

How do I know if Briluvia furniture is suitable for my home?

Please carefully review the product description, dimensions, materials, intended use, assembly requirements, care instructions, safety information, and other details provided on the product page before placing your order.

We recommend measuring your available space and checking furniture dimensions before purchasing.

For larger furniture items, consider the size of doorways, hallways, staircases, elevators, and other areas through which the product may need to pass.

If you have questions about size, materials, compatibility, intended use, or other product details, please contact our Customer Care team before purchasing.

Email: support@briluvia.com

Does Briluvia furniture require assembly?

Assembly requirements vary depending on the product.

Some furniture items may arrive fully assembled, while others may require partial or complete assembly.

Products requiring assembly may include hardware, fittings, or other components necessary for installation.

Please refer to the individual product page and any instructions supplied with the product for specific assembly information.

We recommend checking all components before assembly and following the instructions carefully.

If you have questions about assembly or believe a component is missing, please contact:

Email: support@briluvia.com

What materials are used in Briluvia furniture?

Materials vary by product and design.

Our furniture selection may include products made from materials such as solid wood, engineered wood, metal, and other materials suitable for household furniture.

Material details are provided on individual product pages where available.

Different materials may have different characteristics in terms of appearance, texture, maintenance, and intended use.

Please review the product specifications before purchasing to better understand the materials used in your selected furniture.

How should I use and care for Briluvia furniture?

Usage and care requirements may vary by product, material, and surface finish.

Please follow any instructions, warnings, cleaning guidance, and care information provided on the product page, product packaging, or accompanying materials.

General furniture care recommendations include:

• Clean surfaces regularly with a soft cloth.

• Avoid using harsh chemicals or abrasive cleaning materials unless specifically recommended.

• Wipe away liquid spills promptly.

• Protect furniture surfaces from excessive moisture and heat.

• Avoid placing excessive weight on tabletops, shelves, or unsupported edges.

• Position furniture on stable, level surfaces.

• Follow all assembly and maintenance instructions.

Furniture should always be used only for its intended purpose and in accordance with the applicable instructions.

Is Briluvia furniture suitable for outdoor use?

Outdoor suitability depends on the specific product and materials used.

Unless a product is expressly described as suitable for outdoor environments, customers should not assume that it can withstand prolonged exposure to rain, moisture, direct sunlight, or other outdoor conditions.

Indoor furniture is generally intended for use in protected indoor environments.

Please review the individual product information before placing furniture outdoors.

If you are unsure whether a product is appropriate for a particular environment, please contact us before use.

Email: support@briluvia.com

What is the weight capacity of Briluvia furniture?

Weight capacities vary depending on the product's materials, construction, dimensions, and intended use.

Where a specific weight capacity is provided, please follow the stated limit and any accompanying safety instructions.

Do not assume that all tables, shelving units, or other furniture products have the same load-bearing capacity.

We recommend distributing weight evenly and avoiding excessive loads on unsupported sections or edges.

If a weight capacity is not listed and you require this information before purchasing, please contact:

Email: support@briluvia.com

Will furniture colors look exactly the same as they appear online?

We make reasonable efforts to present product colors, finishes, and details as accurately as possible.

However, the appearance of colors may vary depending on your device, screen settings, lighting conditions, photography, and other factors.

Furniture made with natural materials may also show variations in grain patterns, texture, and color tones.

Minor differences between the appearance of a product online and its appearance in person may occur.

If you have questions about a specific finish or color, please contact Customer Care before placing your order.

Payments

What payment methods are available?

Available payment methods may vary depending on your location and will be displayed during checkout.

Please complete payment only through the payment options provided on the Briluvia website.

We aim to provide a secure and convenient online checkout experience.

I am having trouble completing my payment. What should I do?

First check that your billing information and payment details have been entered correctly.

You may also contact your bank or payment provider if the issue continues.

If you still need assistance, contact:

Email: support@briluvia.com

Please do not send full payment-card details or sensitive payment credentials through ordinary email.

Product & Order Support

I have a question about an Briluvia product. Who should I contact?

Our Customer Care team can assist with general questions about Briluvia furniture, orders, shipping, returns, product features, materials, dimensions, assembly requirements, usage, care instructions, and the shopping experience.

Email: support@briluvia.com

When contacting us about an order, please include your order number where possible.

If your enquiry relates to a particular furniture item, including the product name and selected variation will help us assist you more efficiently.

Can I contact Briluvia before placing an order?

Yes.

We encourage customers to ask questions before purchasing, especially when selecting furniture that needs to fit a specific room layout or serve a particular purpose.

Our Customer Care team can help clarify available product information, including dimensions, materials, finishes, intended use, and assembly requirements.

Email: support@briluvia.com

We want you to feel informed and confident when choosing furniture for your home.

Still Need Help?

If you cannot find the answer you are looking for, please contact our Customer Care team.

We are happy to assist with questions about our furniture products, ordering process, shipping, returns, refunds, or general shopping experience.

Email: support@briluvia.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)

Please note that response times may vary during weekends, public holidays, promotional periods, or times of unusually high enquiry volume.

Company Information

Brand Name:

Briluvia

Company Name:

CHENZHISHAN INC

Registered Address:

1036 Ogden St
Denver, CO 80218
United States

Website:

https://www.briluvia.com/

Email:

support@briluvia.com

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)

Thank you for choosing Briluvia.

We appreciate your trust and look forward to helping you create living spaces that feel more comfortable, practical, and thoughtfully designed.

Whether you are furnishing a new home, refreshing an existing room, or finding the right piece to complement your space, our goal is to make your furniture shopping experience as simple and enjoyable as possible.

Briluvia 

Thoughtful Furniture, Better Everyday Living.

Make Room for What Matters.