Terms of service

Terms of Service

Last Updated: October 20, 2026

Welcome to Briluvia.

These Terms of Service ("Terms") govern your access to and use of our website and any furniture, home furnishings, products, content, features, services, and shopping experiences made available by Briluvia.

Briluvia is operated by CHENZHISHAN INC.

Throughout these Terms, "Briluvia," "we," "us," and "our" refer to CHENZHISHAN INC, operating under the Briluvia brand.

By accessing or using our website, placing an order, or otherwise using our services, you agree to be bound by these Terms, subject to any rights that cannot legally be waived or limited.

Please read these Terms carefully before using our website or purchasing our products.

1. Eligibility & Use of Our Website

By using our website or purchasing products from Briluvia, you represent that you are legally capable of entering into a binding agreement or are using our services with any permission or supervision required under applicable law.

You may use our website and services only for lawful purposes.

You are responsible for ensuring that the information you provide to us is accurate, complete, and current.

This includes your contact information, billing details, shipping address, and any other information reasonably required to process your order.

You must not use our website or services in any manner that violates applicable laws, infringes the rights of others, or interferes with the operation, availability, or security of our website.

We reserve the right to take reasonable action to protect our customers, website, and business operations where permitted by applicable law.

2. Product Information

At Briluvia, we make reasonable efforts to provide accurate, clear, and helpful information about our furniture and home furnishing products.

This may include:

Product descriptions
Product photographs
Colors and finishes
Materials and construction
Features and functionality
Product specifications
Overall dimensions
Tabletop and furniture measurements
Assembly requirements
Installation instructions
Weight capacity, where specified
Recommended usage
Care and maintenance instructions
Safety information
Pricing
Packaging information

We understand that selecting furniture often depends on accurate measurements, materials, finishes, and suitability for a particular space.

Customers are encouraged to review all available product details before completing a purchase.

However, the appearance of products displayed on a screen may differ slightly from the physical product due to factors such as:

Screen settings
Device displays
Lighting conditions
Photography
Natural material variations
Manufacturing variations
Product updates
Packaging changes

Furniture made with wood or wood-effect finishes may display variations in grain patterns, surface appearance, or color tones.

Product materials, specifications, colors, dimensions, finishes, packaging, or other details may occasionally change.

We will make reasonable efforts to keep product information accurate and disclose material differences where required by applicable law.

Where assembly instructions, care instructions, warnings, or safety information are provided, customers should review and follow the information accompanying the physical product.

3. Furniture & Home Furnishing Product Disclaimer

Furniture and home furnishing products may perform or appear differently depending on factors including:

Intended use
Room dimensions and layout
Floor type and surface conditions
Assembly methods
Installation requirements
Weight distribution
Frequency of use
Individual usage habits
Cleaning methods
Environmental conditions
Exposure to moisture or sunlight
Natural variations in materials
Proper maintenance and care

Unless expressly stated otherwise, information available through Briluvia is provided for general informational purposes.

Product descriptions, photographs, demonstrations, and other website content are not intended to guarantee identical appearance, performance, durability, or results in every home environment.

Customers should review product dimensions carefully before purchasing furniture to ensure that the selected item is suitable for the intended space.

For products requiring assembly, customers should follow the supplied instructions and use the appropriate components and hardware.

Furniture should be positioned on suitable, stable surfaces and used only for its intended purpose.

Where a product includes specific weight limits, installation requirements, safety restrictions, or care instructions, those requirements must be followed.

Do not assume that furniture is suitable for outdoor use, commercial environments, excessive loads, or applications beyond its stated purpose unless expressly indicated in the applicable product information.

Nothing in this section limits any legal rights relating to product quality, safety, conformity, or fitness for purpose.

4. Orders

Submitting an order through Briluvia constitutes an offer to purchase the products included in your order.

After placing an order, you may receive an order confirmation containing information about the products purchased and the transaction.

Receipt of an order confirmation does not necessarily mean that your order has been finally accepted if additional verification or processing is reasonably required.

Subject to applicable law, we may refuse, limit, or cancel an order where reasonably necessary, including circumstances involving:

Suspected fraud
Unauthorized transactions
Payment authorization issues
Inventory errors
Obvious pricing errors
Technical errors
Shipping restrictions
Incomplete or incorrect customer information
Suspected misuse of promotions
Suspected unauthorized resale activity

If we cancel an order after payment has already been collected, the applicable amount will be refunded in accordance with applicable law and our policies.

Customers are responsible for checking their order details, including furniture dimensions, selected colors, finishes, quantities, and delivery information, before submitting an order.

If you discover an error after placing an order, please contact our Customer Care team as soon as possible.

We will make reasonable efforts to assist with changes or cancellations before fulfillment begins.

5. Pricing & Product Availability

Product prices are displayed in the currency indicated during your shopping experience.

Prices, promotions, discounts, product availability, and product offerings may change from time to time without prior notice, subject to applicable law.

Furniture prices may vary depending on factors such as:

Product size
Materials
Color or finish
Design variation
Selected configuration
Available promotional offers

Taxes, shipping charges, duties, customs fees, or other applicable charges will be displayed or communicated during checkout where required by law.

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing, typographical, or technical error occurs, we reserve the right to correct the error and take appropriate action consistent with applicable law.

Product availability is not guaranteed until an order has been accepted and processed.

If a product becomes unavailable after an order is placed, we will communicate the available options and provide any refund or other remedy required by applicable law.

6. Payments

You agree to provide accurate, current, and complete billing and payment information when placing an order.

Payments may be processed by authorized third-party payment service providers.

Available payment methods may vary depending on:

Your location
Your selected currency
The value of the transaction
The payment services available at checkout

Third-party payment providers may process payment information in accordance with their own terms and privacy policies.

We may receive limited transaction information necessary to process, confirm, manage, or support your order.

You should not send full payment-card information, security codes, or other sensitive payment credentials to Briluvia Customer Care through ordinary email or unsecured communication channels.

If payment verification is required, we will provide appropriate instructions through authorized and secure processes.

7. Shipping & Delivery

Shipping and delivery are subject to our applicable Shipping & Delivery Policy.

Furniture products may require special packaging, additional handling, or multiple packages depending on their size, weight, structure, and assembly requirements.

Delivery timing may be affected by factors including:

Destination
Product dimensions and weight
Warehouse processing
Shipping carrier operations
Customs procedures
Local delivery conditions
Weather
Transportation networks
Public holidays
Peak shipping periods
Events outside our reasonable control

Unless expressly stated otherwise, estimated delivery dates provided by Briluvia, fulfillment providers, or shipping carriers are estimates and are not guaranteed delivery dates.

Where required by applicable law, we will provide appropriate notices, cancellation options, refunds, or other remedies in connection with qualifying shipment delays.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that the delivery location is suitable for receiving the selected furniture products.

We recommend checking doorways, hallways, elevators, staircases, and other relevant access points before ordering larger furniture items.

Some products may arrive in separate packages, and individual packages may be delivered at different times.

Please inspect delivered packages and products promptly and contact Briluvia Customer Care if you notice shipping damage, missing components, or incorrect items.

8. Returns, Refunds & Exchanges

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy and applicable consumer-protection laws.

Eligible products may generally be returned within 30 calendar days after delivery, subject to the requirements described in our Return & Refund Policy.

Certain furniture and home furnishing products may not qualify for preference-based returns after they have been:

Used
Assembled
Installed
Modified
Damaged
Altered
Returned incomplete
Returned without required original components or packaging

These restrictions do not limit remedies that may be available for damaged, defective, incorrect, or nonconforming products under applicable law.

Furniture returns may involve additional packaging requirements or shipping arrangements depending on the product's size, weight, and construction.

Responsibility for return shipping costs depends on the reason for the return and the terms of our Return & Refund Policy.

Please review our Return & Refund Policy carefully before requesting a return, refund, or exchange.

Nothing in these Terms limits any return, refund, repair, replacement, or other remedy that cannot legally be excluded under applicable consumer-protection law.

9. Product Use, Assembly & Safety

You are responsible for using Briluvia furniture and home furnishing products in accordance with:

Their intended purpose
Product directions
Assembly instructions
Installation requirements
Safety warnings
Recommended weight limits
Cleaning instructions
Care instructions
Storage instructions
Other information provided with the product

Assembly Safety

For furniture requiring assembly, please carefully review the supplied instructions before beginning.

Ensure that all necessary components, hardware, and fittings are present before assembly.

Use appropriate tools and follow the recommended assembly sequence.

If a product requires wall anchoring, anti-tip protection, or other safety measures, follow the instructions provided with that product.

Do not use furniture that has been incorrectly assembled or has loose, missing, or damaged structural components.

Safe Everyday Use

Furniture should be placed on a suitable, stable, and level surface.

Do not exceed any stated weight capacity.

Avoid standing, jumping, or climbing on furniture that is not specifically designed for those activities.

Do not use tables, side tables, shelving units, or other furniture for unintended weight-bearing purposes.

Take particular care when using furniture with folding, adjustable, movable, or extendable components.

Keep fingers and hands clear of moving mechanisms during adjustment.

Children should be appropriately supervised around furniture that may present tipping, climbing, or moving-part hazards.

Product Condition

Do not use a product if you know or reasonably suspect that it is damaged, defective, unstable, broken, or otherwise unsafe.

Discontinue use if a product becomes damaged or presents a safety concern.

Contact Briluvia Customer Care if you believe a product may be defective or unsafe.

Briluvia is not responsible for damage resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions to the extent permitted by applicable law.

Nothing in this section excludes or limits liability or legal remedies that cannot lawfully be excluded or limited.

10. Intellectual Property

Unless otherwise stated, content made available through Briluvia may be owned by or licensed to Briluvia and protected by applicable intellectual-property laws.

This may include:

The Briluvia name
Logos
Brand elements
Product photographs
Graphics
Videos
Written content
Product descriptions
Website layouts
Designs
Promotional materials
Other original content

Except where permitted by law or authorized by us in writing, you may not reproduce, modify, distribute, publish, display, sell, license, commercially exploit, or create derivative works from protected Briluvia content.

Nothing in these Terms grants you ownership rights in our intellectual property.

Any third-party intellectual-property rights remain the property of their respective owners.

11. Reviews, Feedback & User Content

If you submit reviews, photographs, videos, comments, testimonials, suggestions, feedback, or other content to Briluvia, you represent that you have the necessary rights and permissions to provide that content.

You must not submit content that is:

Fraudulent
Unlawful
Defamatory
Threatening
Abusive
Misleading
Infringing
Malicious
Obscene or inappropriate
In violation of another person's rights
Otherwise prohibited by applicable law

Customer feedback should reflect genuine experiences with the relevant product or service.

Subject to applicable law, we may moderate, reject, remove, or restrict content that violates these requirements.

Where you voluntarily submit content for publication or promotional use, any use of that content by Briluvia will remain subject to applicable law and any applicable permissions or platform terms.

We value genuine customer feedback because it helps us understand customer experiences and identify opportunities to improve our products and services.

12. Third-Party Services

Our website may use or provide access to third-party services.

These may include:

Payment processors
Shipping carriers
Fulfillment providers
Analytics providers
Marketing platforms
Advertising services
Social-media platforms
Customer-service providers
Hosting providers
Other technology providers

Third-party services are operated independently and may be subject to their own terms, conditions, and privacy policies.

Briluvia does not control independent third-party services and is not responsible for their practices except where responsibility cannot legally be excluded.

Your use of third-party services may also be subject to additional terms imposed by the applicable third party.

We encourage customers to review the relevant terms and privacy policies when interacting with third-party services.

13. Prohibited Uses

You may not use our website or services to:

Violate applicable law
Commit or facilitate fraud
Infringe intellectual-property rights
Transmit malware, viruses, or malicious code
Attempt unauthorized access to systems or accounts
Circumvent website security measures
Interfere with the operation of our website
Collect or harvest information unlawfully
Submit deliberately false information
Abuse discounts, promotions, or customer programs
Conduct unauthorized automated scraping
Impersonate another person or entity
Interfere with another customer's use of our services
Engage in conduct that may damage Briluvia or its customers

We may restrict or terminate access where reasonably necessary to protect our website, customers, services, or business.

Any enforcement action will be taken in accordance with applicable law.

14. Website Availability

We aim to provide a reliable, accessible, and convenient online shopping experience.

However, we do not guarantee that our website or services will always operate without interruption, delay, technical error, or temporary unavailability.

We may occasionally:

Perform maintenance
Update website functionality
Modify features
Correct technical issues
Improve security
Temporarily restrict access where reasonably necessary

We may also modify, suspend, or discontinue certain website features where reasonably necessary.

We will make reasonable efforts to minimize disruptions to customer shopping experiences.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, content, and products are provided subject to applicable warranties, limitations, and consumer-protection requirements.

We do not guarantee that:

Our website will always operate without interruption
Every website feature will always be available
Every product will appear or perform identically in every setting
Product colors will appear identical on every screen or device
Natural furniture materials will have identical grain patterns or surface characteristics
Website content will always be free from technical errors
Third-party services will always remain available

Furniture appearance and performance may be influenced by appropriate assembly, usage conditions, placement, maintenance, and natural variations in materials.

Product-specific warranties, if applicable, will be described in the relevant product information or accompanying documentation.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Briluvia and CHENZHISHAN INC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website, services, or products where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes any liability that applicable law prohibits us from excluding, including liability relating to qualifying product defects, personal injury, or other legally protected claims where relevant.

Your statutory consumer rights remain unaffected where applicable.

To the extent required by applicable law, any limitation of liability in these Terms will be interpreted in a manner consistent with mandatory consumer-protection requirements.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, damages, or claims resulting directly from:

Your unlawful use of our website
Your material violation of these Terms
Your infringement of another person's rights
Your fraudulent or abusive conduct

This provision applies only to the extent enforceable under applicable law.

Nothing in this section requires customers to waive rights or assume obligations that cannot lawfully be imposed under applicable consumer-protection laws.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain in effect.

Where appropriate, an invalid or unenforceable provision may be modified to the minimum extent necessary to make it valid and enforceable.

The invalidity of one provision will not automatically affect the enforceability of the remaining provisions.

19. Suspension & Termination

We may suspend, restrict, or terminate access to certain services where reasonably necessary because of:

Suspected fraud
Abuse
Security concerns
Unlawful conduct
Material violation of these Terms
Conduct that threatens our website, customers, services, or business

Where appropriate and reasonably possible, we may provide notice concerning the restriction or suspension.

Termination does not affect rights, obligations, or liabilities that arose before termination where those rights or obligations appropriately survive.

Any outstanding orders, refunds, or other legally protected customer rights will continue to be handled in accordance with applicable law.

20. Governing Law & Consumer Rights

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict-of-law principles.

Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived, restricted, or excluded.

Where applicable consumer-protection law provides greater protection than these Terms, those mandatory legal protections will apply.

Any disputes arising from the use of our website, services, or products will be addressed in accordance with applicable law and the legal rights available to the parties.

We encourage customers to contact Briluvia Customer Care first if they have questions or concerns regarding an order, product, or service so that we may have an opportunity to assist with resolving the issue.

Nothing in this section prevents customers from exercising rights or pursuing remedies that cannot legally be restricted.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our products
Our furniture collections
Our services
Our website
Business operations
Technologies
Service providers
Legal or regulatory requirements
Other operational requirements

When we update these Terms, the revised version will be published with an updated "Last Updated" date.

Where required by applicable law, we may provide additional notice of material changes.

We encourage customers to review these Terms periodically.

Changes will not retroactively remove or limit rights that have already arisen under applicable law.

22. Related Policies

These Terms should be read together with other applicable Briluvia policies, including our:

Privacy Policy
Return & Refund Policy
Shipping & Delivery Policy
Contact Us page
Other policies displayed on our website

These policies provide additional information regarding the collection and handling of personal information, order fulfillment, shipping arrangements, returns, refunds, and customer support.

If there is a conflict between these Terms and a mandatory requirement of applicable law, the applicable legal requirement will control.

Where another Briluvia policy provides more specific terms concerning a particular subject, that policy may apply together with these Terms.

We recommend reviewing the relevant policies before placing an order.

23. Company & Contact Information

Briluvia is operated by:

CHENZHISHAN INC

If you have questions about these Terms of Service, your order, our furniture products, or our services, please contact our Customer Care team.

Briluvia Customer Care

Email:

support@briluvia.com

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)

We aim to respond to customer inquiries in a timely, professional, and helpful manner.

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