Shipping & Delivery
Shipping & Delivery Policy
Last Updated: October 20, 2026
At Briluvia, we want every furniture order to arrive as smoothly, securely, and transparently as possible.
We understand that furniture is an important part of creating a comfortable and functional home. Whether you are ordering a dining table, coffee table, side table, or other home furnishing, our goal is to provide a clear and dependable delivery experience.
This Shipping & Delivery Policy explains how Briluvia orders are processed, shipped, tracked, and handled throughout the delivery process, including shipping fees, estimated delivery times, customs and duties, address changes, delivery delays, lost packages, damaged furniture, incorrect items, and returned shipments.
Please review this policy before placing your order.
1. Order Processing
Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.
Most orders are processed within 24 hours after the order is successfully placed and payment is confirmed.
Order processing time is separate from shipping transit time. The estimated delivery period begins after your order has been dispatched.
In limited circumstances, processing may take longer due to:
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Payment or security verification;
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Incorrect or incomplete order information;
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Product availability;
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Furniture packaging or handling requirements;
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Unusually high order volume;
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Public holidays;
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Promotional periods; or
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Circumstances outside our reasonable control.
Furniture products may require additional preparation or protective packaging to help reduce the risk of damage during transportation.
If we are unable to process your order within the normal processing period due to a material issue, we will make reasonable efforts to notify you.
Once your order has been shipped, you will normally receive a shipping confirmation email with tracking information where tracking is available.
2. Shipping Destinations & Estimated Delivery Times
Briluvia currently ships to a number of international destinations.
For our primary shipping destinations, the estimated shipping transit times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 8–11 business days |
| Canada | 8–11 business days |
| Australia | 8–11 business days |
These estimated shipping times begin after your order has been processed and dispatched and do not include the normal order processing period of up to 24 hours.
Delivery estimates are provided for reference and are not guaranteed delivery dates unless we expressly state otherwise.
Delivery times may occasionally be affected by:
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Customs clearance;
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Weather conditions;
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Local carrier operations;
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Transportation disruptions;
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Public holidays;
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Peak shipping periods;
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Furniture size and handling requirements; or
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Other events outside our reasonable control.
Some larger furniture items may require additional transportation arrangements, which can affect delivery timing.
For other available destinations, applicable shipping options, fees, and estimated delivery times may be displayed during checkout.
Where applicable law requires delivery within a specified timeframe, customers retain all relevant legal rights and remedies.
3. Shipping Fees & Free Shipping
Our standard shipping fee is determined by the merchandise subtotal of your order after applicable discounts and before taxes, customs duties, or other governmental charges.
Orders over US$39.99: Free standard shipping
Orders of US$39.99 or less: US$5.99 standard shipping fee
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
Shipping arrangements may vary depending on the dimensions, weight, and packaging requirements of individual furniture products.
Any additional delivery charges applicable to your order will be disclosed before the purchase is completed.
We aim to provide clear shipping information so that customers can review the total applicable charges before placing an order.
4. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and available tracking information.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Tracking information is provided by the applicable carrier and may occasionally update with a delay.
Your package may still be moving through the carrier network even when tracking information does not update continuously.
Furniture orders may sometimes be shipped in multiple packages, particularly when products contain separate panels, frames, hardware, or other components.
If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.
If your tracking information has not updated for an extended period or your order has passed its estimated delivery timeframe, please contact us.
Email:
Please include your order number and any available tracking details so our Customer Care team can assist you efficiently.
5. Shipping Address & Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
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Full name;
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Street address;
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Apartment, suite, building, or unit number;
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City;
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State, province, or region;
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ZIP or postal code;
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Country; and
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Contact information.
For larger furniture products, customers should also ensure that the delivery location is suitable for receiving the shipment.
We recommend checking relevant access points, including:
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Building entrances;
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Doorways;
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Hallways;
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Elevators;
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Staircases; and
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Other areas through which the furniture may need to pass.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
Email:
If your order has not yet been shipped, we will make reasonable efforts to update the delivery address.
Once the order has been processed for shipment or transferred to a carrier, we cannot guarantee that the address can be changed.
Briluvia is not responsible for delivery problems caused by inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
6. Delivery Delays
Occasional delivery delays may occur.
Possible causes include:
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Carrier network disruptions;
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Severe weather;
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Transportation interruptions;
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Customs clearance;
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Public holidays;
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Local delivery conditions;
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Unusually high shipping volumes;
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Furniture handling or transportation requirements;
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Governmental or regulatory actions; or
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Other circumstances outside our reasonable control.
We understand that timely furniture delivery is important, especially when customers are preparing or furnishing their living spaces.
If your package has passed the estimated delivery timeframe, please contact us with your order number and tracking information.
Email:
We will review the available information and assist with the appropriate next steps.
Where applicable law requires additional notices, cancellation options, refunds, or other remedies for qualifying delays, those legal requirements will apply.
7. Customs, Duties, Taxes & Import Requirements
Orders shipped internationally may be subject to customs clearance, import duties, taxes, brokerage fees, or other governmental charges imposed by the destination country or region.
Unless expressly stated at checkout that such charges are included in the purchase price, customers are responsible for any import duties, taxes, customs fees, or similar charges assessed by their local authorities.
These charges are determined by the destination country's customs or governmental authorities and are not controlled by Briluvia.
Customs clearance procedures may also result in additional delivery delays.
Customers are responsible for complying with applicable import requirements in their destination country or region.
Any obligations imposed on Briluvia by applicable law remain unaffected by this section.
If you have questions about charges or shipping arrangements before placing your order, please contact our Customer Care team.
8. Multiple Shipments
Products in the same order may occasionally be shipped separately.
Furniture orders may be divided into multiple packages because of product dimensions, protective packaging requirements, or the number of components included.
If this occurs, you may receive:
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More than one package;
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Separate shipping confirmation emails;
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Multiple tracking numbers; and
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Packages arriving on different dates.
For furniture requiring assembly, certain components or accessories may be packaged separately.
Receiving part of your order separately does not necessarily mean that any remaining items are missing.
Please review all available tracking information before contacting Customer Care about an incomplete delivery.
If you believe that a package or essential furniture component is missing, please contact us so we can review the available shipment information.
9. Failed Delivery & Packages Returned to Sender
A shipment may be returned to the sender if delivery cannot be completed.
This may occur because of:
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Incorrect or incomplete shipping information;
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An inaccessible delivery location;
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Repeated unsuccessful delivery attempts;
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Failure to collect a package;
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Refusal of the shipment;
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Insufficient access for the scheduled delivery; or
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Other circumstances preventing successful delivery.
Customers ordering larger furniture products should ensure that the delivery location can reasonably accommodate the shipment.
If a delivery attempt is unsuccessful, the shipping carrier may provide additional instructions or attempt delivery again, depending on its procedures.
Please contact us if your package is returned.
Email:
Depending on the circumstances, additional shipping charges may apply if a shipment must be sent again for reasons not attributable to Briluvia, our fulfillment provider, or the carrier, subject to applicable law.
We will review the circumstances and provide information about the available next steps.
10. Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us.
Email:
Please provide:
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Your order number;
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Your full name;
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Your tracking number; and
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A brief description of the issue.
We may review the available tracking information and, where appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.
If the carrier confirms that the package was lost due to a carrier or fulfillment issue, Briluvia will provide an appropriate resolution, which may include a replacement shipment or refund depending on the circumstances.
Furniture orders containing multiple packages may require individual tracking verification to determine which components have been delivered.
We will make reasonable efforts to help resolve confirmed shipment issues in accordance with applicable law.
11. Packages Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please first check:
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Around the delivery location;
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With members of your household;
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With neighbors, where appropriate;
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With your building reception, front desk, management, or mailroom;
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Any secure or designated delivery area; and
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Any delivery photograph or notification provided by the carrier.
For larger furniture shipments, please also check whether the carrier has provided instructions regarding a designated delivery point or building receiving area.
If the package is still missing, please contact us within 7 calendar days of the recorded delivery date, where reasonably possible.
Email:
Please provide your order number and tracking information so we can review the available delivery details.
The recommended 7-calendar-day notification period does not limit any mandatory consumer rights or remedies under applicable law.
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
12. Refused Shipments
If you refuse a shipment, the appropriate resolution will depend on the reason for the refusal.
Where refusal results from an error attributable to Briluvia, our fulfillment provider, or the carrier, we will provide an appropriate resolution.
If a shipment is refused for reasons not attributable to Briluvia or our fulfillment process, any refund or additional shipping costs will be handled in accordance with our Return & Refund Policy and applicable law.
If you notice visible damage to the outer packaging during delivery, please document the condition where possible.
If you are uncertain whether to accept a visibly damaged furniture shipment, you may contact our Customer Care team for guidance.
Nothing in this section limits your rights regarding damaged, defective, incorrect, or nonconforming goods.
13. Damaged Shipments
Please inspect your order promptly after delivery.
Furniture products may contain multiple components, including tabletops, legs, frames, panels, hardware, or assembly accessories.
We recommend checking both the outer packaging and the product components before beginning assembly.
If your shipment arrives damaged, please retain:
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The product;
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The original product packaging;
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The outer shipping packaging;
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The shipping label; and
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Any damaged components or protective materials, where available.
Please contact:
When contacting us, please include:
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Your order number;
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A brief description of the damage;
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Clear photographs of the product;
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Photographs showing damaged furniture components;
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Clear photographs of the outer packaging; and
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Photographs of the shipping label, where relevant.
Please do not attempt to assemble or use furniture that appears structurally damaged or unsafe.
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
Depending on the circumstances, the resolution may include replacement components, a replacement product, a refund, or another remedy required by applicable law.
If damage is confirmed to have occurred during shipping or fulfillment, Briluvia will cover reasonable return shipping costs required to resolve the issue, consistent with our Return & Refund Policy.
14. Incorrect Items
If you receive a product different from the item you ordered, please contact us.
Email:
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the item received;
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Details of the expected product;
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Information about any incorrect color, size, finish, or configuration; and
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Packaging photographs, where relevant.
Furniture products may be available in multiple colors, materials, dimensions, or design variations.
Please compare the item received with your original order confirmation and the selected product variation.
If we confirm that an incorrect item was sent because of an error attributable to Briluvia or our fulfillment process, we will work with you toward an appropriate resolution.
This may include a replacement, refund, or another remedy required under applicable consumer-protection laws.
15. Order Changes & Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible.
Email:
We will make reasonable efforts to accommodate requests before fulfillment begins.
Requests may include changes to:
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Product quantity;
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Selected furniture size;
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Color or finish;
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Product variation;
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Shipping information; or
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Order cancellation.
However, once an order has entered the fulfillment process or has been transferred to the shipping carrier, changes or cancellations may no longer be possible.
Furniture orders may require additional packing and preparation before shipment, which can affect the availability of order modifications.
If your order can no longer be cancelled, you may be eligible to request a return after delivery in accordance with our Return & Refund Policy.
Nothing in this section limits any cancellation rights or other remedies required by applicable law.
16. Circumstances Beyond Our Reasonable Control
Shipping may occasionally be affected by extraordinary circumstances outside our reasonable control, including:
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Natural disasters;
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Extreme weather;
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Major carrier interruptions;
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Customs delays;
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Transportation disruptions;
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Government actions;
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Labor disruptions;
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Public emergencies;
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International transportation restrictions; or
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Other extraordinary events.
Where such circumstances occur, delivery times may be extended.
We will make reasonable efforts to assist customers with available shipping information, but we cannot guarantee delivery within the original estimated timeframe where delays result from circumstances outside our reasonable control.
Where applicable law requires notification, cancellation options, refunds, or other remedies, those legal requirements will apply.
We appreciate your patience and understanding when unexpected delivery disruptions occur.
17. Your Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, waive, or limit any mandatory rights or remedies available to consumers under applicable law.
Where applicable consumer-protection law provides rights that are more favorable than the terms of this policy, those legal rights will apply.
This includes any applicable legal protections concerning:
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Timely delivery;
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Lost shipments;
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Damaged products;
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Incorrect products;
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Defective furniture;
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Refunds;
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Order cancellations; and
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Other legally protected consumer interests.
We are committed to communicating our shipping procedures clearly and handling delivery-related enquiries responsibly.
18. Contact Us
If you have questions regarding order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged furniture, incorrect items, refused deliveries, or returned shipments, please contact our Customer Care team.
Briluvia Customer Care
Email:
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
We aim to respond to customer enquiries as quickly as reasonably possible.
Please include your order number and relevant shipment information when contacting us about an existing order.
Company Information
Brand Name:
Briluvia
Company Name:
CHENZHISHAN INC
Registered Address:
1036 Ogden St
Denver, CO 80218
United States
Website:
Email:
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Thank you for choosing Briluvia.
We appreciate your patience and trust as we work to deliver your furniture and home furnishings safely and smoothly.
Our goal is to help you create a comfortable, practical, and inviting home with furniture designed for everyday living.
Briluvia
Thoughtful Furniture, Better Everyday Living.
Make Room for What Matters.