Return & Refund Policy
Return & Refund Policy
Last Updated: October 20, 2026
At Briluvia, we want you to feel confident when shopping for furniture, home furnishings, and everyday living essentials.
We understand that choosing furniture for your home is an important decision. Our goal is to provide a clear, fair, and straightforward return and refund process that helps make your shopping experience more comfortable and convenient.
This Return & Refund Policy establishes the return and refund standards that apply to eligible purchases made through Briluvia.
Please review this policy carefully before placing an order or requesting a return or refund.
1. 30-Calendar-Day Return Window
Eligible products may be returned within 30 calendar days after delivery, subject to the eligibility requirements described in this policy and applicable law.
The 30-calendar-day return period begins on the date the order is recorded as delivered to the shipping address provided at checkout.
To qualify for a preference-based return, furniture and home furnishing products must generally be:
-
Unused;
-
Unassembled, where applicable;
-
In their original condition;
-
Free from scratches, stains, damage, or visible signs of use;
-
In their original packaging, including protective materials where reasonably required;
-
Complete with all original accessories, hardware, components, manuals, and assembly instructions; and
-
Accompanied by valid proof of purchase.
Products that do not meet the applicable return requirements may not qualify for a refund, except where the product is damaged, defective, incorrect, or where applicable law provides otherwise.
We recommend carefully reviewing product dimensions, materials, colors, finishes, and assembly requirements before placing an order.
2. Furniture & Assembly Requirements
Furniture products may require additional care during unpacking, assembly, use, and return transportation.
For preference-based returns, furniture that requires assembly should generally remain unassembled and unused.
Products that have been assembled, installed, modified, or used may not qualify for a preference-based return if their condition prevents them from meeting the applicable return requirements.
This may include:
-
Dining tables and dining furniture;
-
Coffee tables and side tables;
-
Desks and work tables;
-
Storage furniture and shelving units;
-
Bedroom furniture;
-
Living room furniture;
-
Furniture requiring assembly or installation; and
-
Other home furnishings where use or assembly materially affects the product's condition.
Customers should inspect all furniture parts and components before beginning assembly.
If you discover missing parts, manufacturing defects, damage, or incorrect components, please contact Briluvia Customer Care for assistance.
Restrictions related to assembly or use do not limit rights or remedies available for damaged, defective, incorrect, or nonconforming products under applicable consumer-protection laws.
3. Non-Returnable Items
Subject to applicable consumer-protection laws, the following products are generally not eligible for preference-based returns:
-
Furniture showing visible signs of use;
-
Furniture that has been assembled or installed and no longer meets the applicable return conditions;
-
Products damaged after delivery through customer handling or use;
-
Products with scratches, dents, stains, or other damage occurring after delivery;
-
Products missing original parts, hardware, accessories, or required packaging;
-
Personalized or customized furniture;
-
Products modified or altered after delivery;
-
Gift cards;
-
Products clearly identified as Final Sale;
-
Products damaged because of misuse, neglect, improper assembly, improper cleaning, unsuitable storage, or failure to follow product instructions; and
-
Products returned outside the 30-calendar-day return period.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
4. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
Furniture may contain multiple components, protective packaging materials, and assembly hardware. We recommend checking the product and its included parts before discarding the packaging or beginning assembly.
If you receive an item that is:
-
Damaged during transportation;
-
Defective;
-
Missing essential components or assembly hardware;
-
Materially different from its product description;
-
Different from the item you ordered; or
-
Otherwise affected by a fulfillment error,
please contact Briluvia Customer Care at:
Please provide:
-
Your order number;
-
The product or products involved;
-
A brief description of the issue;
-
Clear photographs showing the affected product;
-
Photographs of damaged components or missing-part information, where applicable;
-
Photographs of the packaging, where relevant; and
-
Any other information reasonably necessary for us to review the issue.
If we confirm that the product was damaged, defective, or incorrectly supplied because of an error attributable to Briluvia, our fulfillment provider, or the shipping process, Briluvia will cover reasonable return shipping costs required to resolve the issue.
Depending on the circumstances, the appropriate resolution may include replacement parts, a replacement product, a refund, or another remedy required under applicable law.
We aim to review reported issues fairly and provide reasonable assistance throughout the resolution process.
5. How to Request a Return
To request a return, please email:
within 30 calendar days after delivery.
Please include:
-
Your order number;
-
The product or products you would like to return;
-
The reason for your return request;
-
The product's current condition;
-
Whether the furniture has been assembled or used; and
-
Relevant photographs, where applicable.
Please do not ship any item before receiving return authorization and instructions from Briluvia, except where applicable law provides otherwise.
If your return is approved, we will provide:
-
Return instructions;
-
The appropriate return destination;
-
Packaging and shipping guidance, where necessary; and
-
Information regarding responsibility for return shipping costs.
Furniture returns may require additional packaging or shipping arrangements depending on the product's dimensions, weight, and construction.
Please do not send products directly to our registered business address unless Briluvia Customer Care has specifically instructed you to do so.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Damaged, Defective, or Incorrect Items
If a return is required because an item is damaged, defective, incorrect, or otherwise affected by an error attributable to Briluvia or our fulfillment process, Briluvia will cover reasonable return shipping costs.
Where appropriate, we may arrange a suitable return method or provide additional shipping instructions.
Preference-Based Returns
If you are returning an eligible product because you:
-
Changed your mind;
-
Ordered the wrong product;
-
Selected the wrong size, color, finish, or variation;
-
No longer want the product;
-
Prefer a different furniture style or design;
-
Determined that the product does not suit your available space; or
-
Are returning the item for another reason not attributable to Briluvia,
you are responsible for the cost of return shipping.
Furniture shipping costs may vary depending on the item's size, weight, packaging requirements, and return destination.
Customers are responsible for securely packaging preference-based returns to help prevent damage during transportation.
Any shipping-related charges or deductions will be handled in accordance with this policy and applicable law.
7. Return Inspection
Returned products will be reviewed after they arrive at the return destination specified by Briluvia.
During inspection, we may review:
-
The overall condition of the furniture;
-
The tabletop, frame, legs, panels, and other relevant components;
-
The original packaging and protective materials;
-
Included hardware, accessories, and assembly instructions;
-
Signs of assembly, installation, or use;
-
Scratches, dents, stains, or other physical damage;
-
Product completeness;
-
Order information; and
-
Compliance with the eligibility requirements in this policy.
Products that meet the applicable return requirements will proceed to refund processing.
If a product does not meet the applicable eligibility requirements, we will review the circumstances and determine the appropriate outcome in accordance with this policy and applicable law.
8. Refund Processing
Once an approved returned item has been received and inspected by Briluvia or our designated return facility, we will initiate the approved refund to the original payment method within 5–10 business days.
Refunds will normally be issued using the same payment method used for the original transaction unless applicable law requires otherwise.
After Briluvia initiates the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Actual posting times may vary depending on your financial institution or payment provider.
If you have questions about your refund status, please contact our Customer Care team with your order number.
9. Refund Amounts
For an eligible return, the refund will generally cover the amount paid for the returned product, subject to any applicable discounts, deductions permitted under this policy, and applicable law.
For damaged, defective, or incorrect items caused by Briluvia or our fulfillment process, Briluvia will also cover reasonable return shipping costs where required.
Original shipping charges may not be refundable for preference-based returns unless otherwise required by applicable law.
Any applicable refund deductions will be assessed reasonably and in accordance with relevant consumer-protection requirements.
10. Partial Refunds or Reduced Refunds
Where permitted by applicable law, a partial refund may be issued if the returned product:
-
Is incomplete;
-
Is missing original hardware, components, accessories, or instructions;
-
Has been damaged after delivery for reasons unrelated to Briluvia;
-
Shows signs of assembly or use inconsistent with our return requirements;
-
Contains scratches, dents, stains, or other damage occurring after delivery;
-
Is missing packaging or protective components required for the applicable return; or
-
Is materially different from its condition when originally delivered.
Any deduction will be assessed reasonably, taking into account the product's condition, the circumstances of the return, and applicable law.
We will not apply deductions that are prohibited by applicable consumer-protection laws.
11. Exchanges
Direct exchanges may not always be available.
If you would like a different furniture size, color, style, finish, or product variation, please contact Briluvia Customer Care for assistance.
If a direct exchange cannot be processed, you may be asked to return the eligible product in accordance with this policy and place a new order for the preferred item.
Availability of replacement products, colors, dimensions, finishes, or variations is not guaranteed.
Products being exchanged or returned for preference-based reasons must meet the applicable return eligibility requirements.
Nothing in this section limits legally required remedies for defective, damaged, or incorrect products.
12. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible:
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, once an order has entered the fulfillment process or has been handed over to the shipping carrier, cancellation may no longer be possible.
Furniture orders may require additional handling, packaging, or shipment preparation, which can affect whether cancellation is possible.
If the order cannot be cancelled, you may be able to request an eligible return after delivery in accordance with this policy.
Any cancellation rights provided by applicable law will remain unaffected.
13. Delayed or Lost Shipments
Shipping delays, packages lost in transit, packages marked as delivered but not received, and other delivery-related issues are handled under our Shipping & Delivery Policy.
Some furniture orders may be shipped in multiple packages depending on the product's construction and packaging requirements.
If you believe there is an issue with your shipment, please contact our Customer Care team and provide:
-
Your order number;
-
The product or products involved;
-
Available tracking information; and
-
A brief description of the delivery issue.
We will review the available shipping information and assist with the appropriate next steps.
Where applicable law provides specific rights or remedies for delayed, lost, or undelivered orders, those rights will apply.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit consumer rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Where applicable law provides customers with rights that are more favorable than the terms of this policy, those legal rights will apply.
Any product-specific eligibility requirements, return conditions, or refund procedures described in this policy are subject to applicable law.
We are committed to communicating our policies clearly and handling return and refund requests fairly and responsibly.
15. Return Address
Before returning any furniture or home furnishing product, please contact our customer service team to request return authorization and shipping instructions.
Email:
Once your return has been approved, our Customer Care team will provide the designated return address and any applicable packaging or transportation instructions.
Please note that the designated return destination may differ from our registered business address.
Customers are responsible for ensuring that returned products are securely packaged to reduce the risk of damage during transportation.
For furniture requiring disassembly, please follow the return instructions provided by our Customer Care team.
We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until your return has been processed.
Please do not send returns to the company's registered office or any other address listed on our website unless specifically instructed by our customer service team.
Return authorization procedures do not limit any statutory return or refund rights under applicable law.
16. Contact Us
If you have questions about a return, refund, damaged product, defective product, missing furniture components, incorrect item, order cancellation, or this Return & Refund Policy, please contact our Customer Care team.
Briluvia Customer Care
Email:
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
We aim to respond to customer inquiries in a timely, professional, and helpful manner.
Company Information
Brand Name:
Briluvia
Company Name:
CHENZHISHAN INC
Registered Address:
1036 Ogden St
Denver, CO 80218
United States
Website:
Email:
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Briluvia
Thoughtful Furniture, Better Everyday Living.
Make Room for What Matters.